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Welcome to Boobie Bikkies New Zealand!

Customer Information

Returns & Exchange Policy

Returns:

Boobie Bikkies® – because our cookies are a food item, for health and safety reasons we cannot offer a refund or an exchange for change of mind.

Arden Bra / HotMilk Breast Pads - due to hygiene reasons, bras and breast pads are unable to be returned if you change your mind.

Exchanges:

Arden Bra - If you are looking to exchange your Arden Bra for another size, the garment must be in its original condition with swing tag attached, packaging included and must be unworn and unwashed - in the interests of hygiene, we may refuse the exchange of an item where it is not resalable (ie, if the garment has been worn or is soiled).

To organise a size exchange of your bra, please email hello@boobiebikkies.com.au and please include your order number and size/colour exchange preference. Notification of your exchange request must be made by you to us within 7 days of receipt of the order.

Faults:

In the unlikely event that one of our products or garments is faulty, please email details and photos in the first instance to hello@boobiebikkies.com.au and please include your order number. Notification of the fault must be made by you to us within 7 days of receipt of your order. Upon acceptance of your faulty item, we are happy to offer you a replacement in the first instance.

 

 

Shipping within Australia

Our promise is that your order will be dispatched within 2 business days, but on most occasions, we dispatch same day or next day*.

We dispatch orders from our Melbourne warehouse three days a week: Mondays, Wednesdays and Fridays (but not on Public Holidays that fall on these days). Daily cut off time is 2.30pm (Melbourne time).

When your order has been dispatched, you will receive an email notification advising you that your items are on their way and you will be provided with a tracking number.

We use both Australia Post and Couriers Please to deliver your orders. Once you reach the checkout, you will be able to select the way you would like us to send your parcel. You can have your order sent via Australia Post Regular Post/Couriers Please or via the Australia Post Express Post/StarTrack network**. You can also select between signing for your order or giving an authority to leave your parcel in a safe place*** All sample orders are sent via Aust Post Regular Post.

All prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian dollars.

It is the customers' responsibility to ensure all shipping information is accurate and up to date. Please be certain your address is correct, before finalising your order. The shipping address for your order is shown at the checkout and on your order confirmation and shipping confirmation email. In the event that an incorrect address was entered, address changes can only be made before the order has been dispatched. We cannot be responsible for goods delivered to the wrong address and we cannot be liable for any loss associated.

If parcels are returned to us as RTS (return to sender) because of an incorrect or invalid address or as unclaimed, then we have the right to charge a redelivery fee to ship the order back out to your correct address. This redelivery fee charge will depend on the size and the location of your order.

*Please note that during busy sale periods, you may experience a delay in receiving your order, we apologise in advance for any inconvenience and we try to keep this to an absolute minimum.

**Please note that for regional and rural around Australia, it may be beneficial to consider sending your order via the Express Post/StarTrack network as transit time for the Regular Post/Couriers Please network to these areas is not always timely.

***By selecting this option you accept responsibility for items left at the delivery address. Please only select this option if the item can be safely left at your address.

 

 

Shipping to New Zealand

Our promise is that your order will be dispatched within 2 business days, but on most occasions, we dispatch same day or next day*.

We dispatch orders from our Melbourne warehouse three days a week: Mondays, Wednesdays and Fridays. Daily cut off time is 2.30pm (Melbourne time).

When your order has been dispatched, you will receive an email notification advising you that your items are on their way and you will be provided with a tracking number.

We ship to New Zealand using the Australia Post International Express network and DHL**. 

All prices on our New Zealand site are displayed in New Zealand dollars (NZD) and will be charged in New Zealand dollars.

It is the customers' responsibility to ensure all shipping information is accurate and up to date. Please be certain your address is correct, before finalising your order. The shipping address for your order is shown at the checkout and on your order confirmation and shipping confirmation email. In the event that an incorrect address was entered, address changes can only be made before the order has been dispatched. We cannot be responsible for goods delivered to the wrong address and we cannot be liable for any loss associated.

If parcels are returned to us as RTS (return to sender) because of an incorrect or invalid address or as unclaimed, then we have the right to charge a redelivery fee to ship the order back out to your correct address. This redelivery fee charge will depend on the size and the location of your order.

*Please note that during busy sale periods, you may experience a delay in receiving your order, we apologise in advance for any inconvenience and we try to keep this to an absolute minimum.

**Any customs and/or import taxes that may be applied are the responsibility of the buyer. 

 

 

Shipping to Singapore

Our promise is that your order will be dispatched within 2 business days, but on most occasions, we dispatch same day or next day*.

We dispatch orders from our Melbourne warehouse three days a week: Mondays, Wednesdays and Fridays. Daily cut off time is 2.30pm (Melbourne time).

When your order has been dispatched, you will receive an email notification advising you that your items are on their way and you will be provided with a tracking number.

We ship to Singapore using the Australia Post International Express network and DHL**. 

All prices on our Singapore site are displayed in Singapore Dollars (SGD), and will be charged in New Zealand dollars.

It is the customers' responsibility to ensure all shipping information is accurate and up to date. Please be certain your address is correct, before finalising your order. The shipping address for your order is shown at the checkout and on your order confirmation and shipping confirmation email. In the event that an incorrect address was entered, address changes can only be made before the order has been dispatched. We cannot be responsible for goods delivered to the wrong address and we cannot be liable for any loss associated.

If parcels are returned to us as RTS (return to sender) because of an incorrect or invalid address or as unclaimed, then we have the right to charge a redelivery fee to ship the order back out to your correct address. This redelivery fee charge will depend on the size and the location of your order.

*Please note that during busy sale periods, you may experience a delay in receiving your order, we apologise in advance for any inconvenience and we try to keep this to an absolute minimum.

**Any customs and/or import taxes that may be applied are the responsibility of the buyer. 

 

 

Shipping via our Worldwide site:

We are very proud to now offer shipping to a number of countries outside Australia, New Zealand and Singapore. The countries that we now ship to include: 

Austria, Belgium, China, Denmark, Finland, France, Germany, Greece, Hong Kong, Ireland, Italy, Japan, Malaysia, Monaco, Netherlands, Norway, Portugal, South Africa, Spain, Sweden, Switzerland, Taiwan, Poland, United Kingdom (England, Scotland, Wales, Northern Ireland).

Our promise is that your order will be dispatched within 2 business days, but on most occasions, we dispatch same day or next day*.

We dispatch orders from our Melbourne warehouse three days a week: Mondays, Wednesdays and Fridays. Daily cut off time is 2.30pm (Melbourne time)**.

When your order has been dispatched, you will receive an email notification advising you that your items are on their way and you will be provided with a tracking number.

We ship Internationally to the countries listed above using the Australia Post International Express network and DHL

All prices on our worldwide site are displayed in Australian Dollars (AUD), and will be charged in Australian dollars.

It is the customers' responsibility to ensure all shipping information is accurate and up to date. Please be certain your address is correct, before finalising your order. The shipping address for your order is shown at the checkout and on your order confirmation and shipping confirmation email. In the event that an incorrect address was entered, address changes can only be made before the order has been dispatched. We cannot be responsible for goods delivered to the wrong address and we cannot be liable for any loss associated.

If parcels are returned to us as RTS (return to sender) because of an incorrect or invalid address or as unclaimed, then we have the right to charge a redelivery fee to ship the order back out to your correct address. This redelivery fee charge will depend on the size and the location of your order.

*Please note that during busy sale periods, you may experience a delay in receiving your order, we apologise in advance for any inconvenience and we try to keep this to an absolute minimum.

**Any customs and/or import taxes that may be applied are the responsibility of the buyer.  

 

 

Tracking my order

On the day your order is dispatched we’ll send you an email which will include a tracking number so you can follow your order through to delivery.

You can track your order anytime using the tracking number supplied in your Order Confirmation email via the following links:

For orders shipped by Australia Post - auspost.com.au/track/

For orders shipped by Couriers Please - couriersplease.com.au/tools/track 

 

 

Which site should I visit?

If you are based in Australia, please visit our dedicated Australian site (in AUD) here: www.boobiebikkies.com.au.

If you are based in New Zealand, please visit our dedicated New Zealand site (in NZD) here: www.boobiebikkies.com.au/nz/.

If you are based in Singapore, please visit our dedicated Singapore site (in SGD) here: www.boobiebikkies.com.au/sg/.

If you are based in the following countries that we ship directly to (Austria, Belgium, China, Denmark, Finland, France, Germany, Greece, Hong Kong, Ireland, Italy, Japan, Malaysia, Monaco, Netherlands, Norway, Portugal, South Africa, Spain, Sweden, Switzerland, Taiwan, Poland, United Kingdom (England, Scotland, Wales, Northern Ireland)) please visit our dedicated Worldwide site (in AUD) here: www.boobiebikkies.com.au/ww/.

If you are located outside any of these countries listed above and would like to place a Boobie Bikkie order, please contact us at hello@boobiebikkies.com.au with your name, address, phone number and the items that you would like to order and we will do our best to help you.